How would you rate ZipJob?
Top Positive Review
“Very Good”
BFF.
1/3/24
I needed a resume that would allow me to get through to recruiters and get interviews, and not get rejected by the auto screening process. In addition, I needed a more concise LinkedIn profile to help accomplish the same thing.Hank C did a great job for me, rewriting my resume and LI profile. Both were well-written and the turnaround time was fast.
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Top Critical Review
“Does not adhere to run around times and hard to reach”
JamesG.
4/7/23
I purchased the $189 package with a $75 two day turn around on 3/3. On 3/7 I got an email that my Resume was just assigned to someone. I informed them that if this is just getting assigned, I would like a refund. No reply. I just got an email now on 3/8 stating that they just reassigned it to someone else. So, no reply to my email, no acknowledgement of my request, but time to pass around my order/resume like a "hot potato", got it. I do not recommend ZipJob, many other qualified and quality resume writing sites out there.
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Reviews (233)
January 3rd, 2024
I needed a resume that would allow me to get through to recruiters and get interviews, and not get rejected by the auto screening process. In addition, I needed a more concise LinkedIn profile to help accomplish the same thing.
Hank C did a great job for me, rewriting my resume and LI profile. Both were well-written and the turnaround time was fast.
Reason I chose this business:
Good reviews and overall reasonable cost.
- Comment
- Thank you
Helpful (0)
ChrisW. – ZipJob Rep
We're delighted to hear that Hank C was able to meet your specific needs and help you craft a resume and LinkedIn profile that effectively navigates through recruitment processes. It's wonderful that the content is not only well-written but also aligned with your goals of securing interviews and overcoming automated screening. Best of luck in your job search, and thank you for choosing our service!
April 7th, 2023
I purchased the $189 package with a $75 two day turn around on 3/3. On 3/7 I got an email that my Resume was just assigned to someone. I informed them that if this is just getting assigned, I would like a refund. No reply. I just got an email now on 3/8 stating that they just reassigned it to someone else. So, no reply to my email, no acknowledgement of my request, but time to pass around my order/resume like a "hot potato", got it. I do not recommend ZipJob, many other qualified and quality resume writing sites out there.
Tip for consumers:
They are not worth the time, they cannot keep a timeline and will not assist with remediating the situation.
Products used:
Resume writing services
Service
Value
Quality
January 24th, 2024
Good Experience. Few edits but easy to work with and satisfied with end product!
Reason I chose this business:
Starting job search and wanted best resume to sell myself.
ChrisW. – ZipJob Rep
Hi Robert,
We appreciate your positive feedback! We're thrilled to learn about your excellent experience. Your satisfaction remains our top priority. If you ever require further assistance in the future, don't hesitate to get in touch.
Your support is highly valued!
January 12th, 2024
I was very pleased with the final results of my cover letter and resume. Also he was very prompt and finished everything in two days.
Reason I chose this business:
I heard positive reviews.
ChrisW. – ZipJob Rep
Hi Johnnie-Lee,
I'm pleased to know that you had a positive experience collaborating with your writer. Should you require additional assistance in the future, don't hesitate to get in touch.
Your support is highly valuable to us!
September 7th, 2023
I invested $300 for the resume rewrite and LinkedIn profile edits, with the hope of achieving better results in the initial stages of job interviews. While I acknowledge the challenging economic conditions and the competitiveness of the job market, I had anticipated at least some modest improvement. However, my experience so far has not met this expectation.
I've noticed that the resume still does not format properly within systems like Workday, which indicates that it might not be effectively optimized to bypass algorithms. This optimization was a primary reason for my investment in these services.
I alerted the tech support team about the issue I encountered when uploading my existing resume, as the information was not being parsed accurately. Regrettably, when a resume writer was assigned to my case, they gathered incorrect details. To rectify this, I had to manually provide all my resumes and CVs separately to ensure the accuracy of the content. Additionally, the response time from the support team was quite lengthy, and by the time they addressed the matter, I had already completed the service.
Reason I chose this business:
It was recommended by a friend.
Service
January 14th, 2024
I appreciate the follow up on the exchange emails.
Reason I chose this business:
Previous experience
ChrisW. – ZipJob Rep
Hi Nora,
We appreciate your review! It brings us joy to learn about your experience. Should you require help or have any further feedback, don't hesitate to contact us.
Your support is truly valued!
May 27th, 2022
Turn around time after first draft was more than 10 days! And the quality of the first draft was very low: inconsistent, unrelated, and a random copy paste from my letters of recommendation at best! Like an elementary school kid wrote it.
I emailed them to refund the money and they said "no refund".
The cover letter was written for the wrong job! I cannot believe it!
Please do not waste your money here.
Service
Value
Quality
ChrisW. – ZipJob Rep
Hi Damoun, we are very sorry for any issues that occurred with your project. We see that you have been in touch with our support team regarding your order and are working towards a resolution. If you have any additional questions or concerns, please email support@zipjob.com.
February 6th, 2024
Shane my writer was patient, understanding and professional.
Reason I chose this business:
It's my second time using it, and I truly believe it's helped me land interviews.
ChrisW. – ZipJob Rep
Hi James,
We appreciate your positive feedback! It brings us great joy to learn about your excellent experience. Ensuring your satisfaction is our top priority. Should you require assistance in the future, please don't hesitate to contact us.
Your support is highly valued!
August 3rd, 2022
It's been 3 weeks and I still don't have a satisfactory resume. They don't offer refunds. You get bounced around to different writers who do little to the resume. Waste of $300! My current resume looks more professional. Don't waste your money. If you take the time, you could do your own resume. After this experience, I will have to redo what they sent me. The writers are clearly not as good as they advertised.
Tip for consumers:
They don’t offer refunds. You’ll have to deal with the less than satisfactory writers they pass you around to.
Products used:
Professional resume service.
Service
Value
Quality
August 12th, 2023
I would recommend ZipJob for assistance with resume and cover letter writing. Judy was very patient and helpful during the process. She had some really good suggestions that helped to tighten up my resume. She also helped me craft a strong cover letter that offered the flexibility to make needed adjustments for different job applications. Resume and cover letter writing is not easy, especially when you're not used to the process and Judy made it much easier. ZipJob also helps develop the proper formatting and key word usage necessary to get through the screening process which can often be based on computer algorithms instead of human eyes.
Reason I chose this business:
Based on a recommendation
KylieT. – ZipJob Rep
Hi Michael, we're happy to hear your experience with ZipJob and working with Judy was positive and successful and we appreciate your feedback!
April 11th, 2022
I know it sounds harsh, but the reality is that they outsource somewhere outside of the US. most likely India. I wanted my resume tailored to a Director level position in Artificial Intelligence, but the language used did not have appropriate connotations and did not display relevant experience. Their customer service was good - as I was assigned a second writer when I expressed dissatisfaction at the first, but the second did not improve the verbiage. I am going to strip down my resume completely and rebuild it and recommend against using ZipJob.
Tip for consumers:
Don't
Products used:
Resume writing
Service
Value
Quality
ChrisW. – ZipJob Rep
Hi William, we apologize for any issues that may have occurred with your documents and would like to make it right for you. We were unable to locate your order with the information provided. Please contact our Customer Care team at support@zipjob.com so we can better assist you.
January 7th, 2024
Extremely helpful and gives your resume the boost it needs. Have been getting call backs ever since I've used this service!
Reason I chose this business:
Needed help getting interviews
ChrisW. – ZipJob Rep
Hi,
We appreciate your review! It brings us joy to learn about your experience. Should you require help or have any further feedback, don't hesitate to contact us.
Your support is truly valued!
August 14th, 2023
I was very hesitant to use ZipJob after reading some reviews on other sites, but my experience was great! While I wish they were a little more upfront about how their process works (only so many emails/changes within so many days). I had an amazing Resume within 72 hours!
Reason I chose this business:
Online websites said it was the best for the price
KylieT. – ZipJob Rep
Kimberly, we're so glad to hear about your positive experience with ZipJob and we truly appreciate your feedback as we constantly look to make improvements.
April 28th, 2021
Purchased their "Premium" product promising "Future resume update for changes in your career. Never expires!"
Well thinking that I may have a fork in the road career-wise down the road I foolishly thought it would future proof my purchase by buying the Premium package for $299. Well, it turns out that means they will add whatever current job I am at to the end of the resume they created for me.
RIP OFF. Frankly, their resume and cover letter were average at best as well. Don't waste your money.
Tip for consumers:
Their unlimited updates means adding your job to the end of their resume form
August 8th, 2023
I was extremely pleased with my new resume and cover letter. Not only were they massive upgrades from my previous versions, but the entire process barely took a week's time. My expert was quick to respond and understanding of my needs and requests. I feel much more confident and comfortable applying for jobs with this resume and cover letter than I did previously.
Reason I chose this business:
It was referred to me by a friend and I'm very happy he shared ZipJob with me. It was well worth it to upgrade my materials.
September 9th, 2023
The investment for a new resume was comparable to others. The process was timely, the resume is a good product and my views increased a little on LinkedIn, but navigating through this job market and how to best edit the new resume per job is where I need more coaching. That's not available.
Reason I chose this business:
I chose ZipJob through prayer and reviews. The packages offered and the pricing helped me choose ZipJob.
KylieT. – ZipJob Rep
Hi Eric, we're happy to hear that you're satisfied with your recent experience with ZipJob, and we hear your concerns. Thank you for your feedback as we will use it to make improvements.
February 25th, 2022
The service was prompt and professional, from the initial contact to the subsequent correspondence to the phone call consultation that I added on, everything was done timely and professionally. Kevin, whom I worked with, provided an easy, readable format for my resume, and streamlined it for better ATS search. Kevin answered all the questions I had and was very patient. He also provided a great cover letter and helped me improve my LinkedIn profile. I am hoping to find my next dream job very soon!
September 20th, 2023
Pros:
- They were responsive.
- They delivered the first round within a few days.
- I did acquire a tip or two from my phone conversations with the writer.
Cons:
- I bought their most expensive package and regret it. I'm pretty sure I could have gotten the same results from a lower-cost package. The writing is good but not great and I've had to correct/modify a fair amount of it myself.
- This could be my fault for not reading fine print, but I thought the pitch for quick results would have been based on the customer's timeline, not ZipJob's timeline. They sent my first drafts to me during a week in which I was on vacation and could not respond with edits and then closed my job out when I didn't respond in a week.
I believe it's a good investment to get professional help for resume writing, but would look elsewhere next time. Nothing special here.
KylieT. – ZipJob Rep
Patricia, thank you for sharing your thoughts. Our goal is always 100% customer satisfaction with our product and we are sorry that we fell short of your expectations, but we appreciate your feedback as we constantly look to make improvements.
August 15th, 2023
Instructions were clear, person assigned to me was knowledgeable, helpful, responsive, received edits within hours. Editing process continued for multiple revisions and always with the same response, swift, helpful, and well informed.
Reason I chose this business:
Affordability, personal service, recommendations
KylieT. – ZipJob Rep
Heather, thanks for sharing! We're happy to hear you had a positive experience with ZipJob!
August 5th, 2023
Wonderful experience. Make sure to get the phone consult for insight into the rationale for your resume, LinkedIn and cover letter improvements.
Reason I chose this business:
Cost effective and thought they provided a good service based on reviews.
September 6th, 2023
I thought that nothing was gained from my experience. The corrections to my résumé were minimal and the LinkedIn profile hasn't proved to improve my job search by even a fraction.
Reason I chose this business:
It was recommended by the VA.
August 9th, 2023
Within 6 weeks I received over 10 interviews and ended up getting 4 offers.
I chose a job as a Cloud Engineer with T Mobile for business. A great job.
Reason I chose this business:
Needed to get my resume current with the times
KylieT. – ZipJob Rep
Hi Micah! We're so happy to hear about your wonderful experience with ZipJob, and wish you the best of luck in your new position! Thanks for leaving your review.
February 18th, 2022
I did not use zipjobs services and they refuse to refund me. They follow up with excuses on my refund. They suggest me using it later or for someone else. The support number is intentionally set up so no one answers you calls and it goes straight to voicemail. On phone with credit card company right now trying to dispute it. They have a number that rings 1-2 times and then a voicemail. This way they don't have to take angry customers call and screen who to call back.
Tip for consumers:
I did more research and found other reviews stating basically that they're a scam will make additional changes behind the scenes without the consent.
Products used:
Resume writing and I didn't use their service, hence why I'm requesting a refund.
March 18th, 2022
I was given ZipJob's Barry to fashion a better resume to help me get past the ATS systems. He produced a sympathetic and intelligent representation of my history and qualifications, and he was very patient and thoughtful in response to my questions. As I was anxious to get this done, his thoughtfulness put my concerns to rest, and I am very happy with the outcome. I feel much more confident submitting the resume that he crafted, and to him I remain grateful for his time and his talent.
September 2nd, 2022
Who knew you only got 7 days to review the documents!
Something about spending $300 and only getting TWO reviews in a set time amount is crazy! There were some really funky writing issues (completely misused words, bad grammar, etc. and I should know! I've got a degree in English and am used to editing and reading technical writing!)
I wanted help writing a good resume (because everyone needs a little help once and a while! Plus, I'm a busy person!) but I don't feel I got much for my money. I ended up correcting A LOT of the problems myself (was also told I couldn't add things I wanted to add? Like what kind of bull is that? It's MY resume and MY relevant experience.)
Not sure if it was MY assigned writer or what, but this service is lazy, expensive, and in my honest opinion, bad.
HUGE bummer.
Tip for consumers:
just don't use it! Research better than I did
Products used:
Resume rewrite (the expensive plan), LinkedIn Rewrite, Thank you letter, coverletter, their version of Indeed
Service
Value
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