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FAQs
Exclusive focus on the customer experience
Why is Zendesk so popular? ›
Our customer-centric platform makes it easy for support teams to deliver personalized service, with tools and features that set your teams up for success and keep your business in sync. Zendesk also offers a sales CRM that boosts productivity, helps generate leads, increases pipeline visibility, and grows revenue.
What makes Zendesk special? ›
Zendesk's helpdesk solution provides agents with a centralized hub for managing and resolving customer inquiries, issues, and support requests. The functionality includes real-time updates, agent collaboration, task automation, built-in SLA management, and mobile app accessibility.
What are the benefits of using Zendesk? ›
Zendesk's Most Popular Features
- Ticketing System.
- Multi-Channel Support.
- Self-Service Knowledge Base.
- Chat, Messaging and Phone Support.
- Analytics and Dashboards.
- Automation, Workflows and Macros.
- Customization and Integrations.
- CRM.
20 Best Zendesk Alternatives & Competitors (Based on User Reviews & Ratings) Zendesk is a mega player in customer service software, competing primarily with Kustomer, Freshdesk, Intercom and Gorgias.
Why Zendesk over Salesforce? ›
Zendesk offers omni-channel support, knowledge base, community forums, analytics, and robust customization. Salesforce Service Cloud is a complete CRM and customer service solution. It includes case/ticket management, knowledge base, communities, live chat, call center capabilities, and more.
Why is Zendesk better than Salesforce? ›
What is the difference between Zendesk and Salesforce? Zendesk Sell's CRM is user-friendly, which makes it easy to onboard sales teams and get prospects along the sales funnel. Meanwhile, Salesforce is much more difficult to use because it has a lot of advanced features.
What is the weakness of Zendesk? ›
Overwhelming for New Users
Zendesk's comprehensive suite of features, while a strength, can also be a significant barrier to entry for new users. The platform's complexity and the breadth of functionalities available can overwhelm businesses, especially those with limited time or resources for training.
What is the core value of Zendesk? ›
Our mission is to simplify the complexity of business and make it easier for companies and customers to connect. We do this by embodying our values to lead with exceptional customer service, deliver the simplest solution, show pride in our work, and care for each other. These values are the core of our company.
What big companies use Zendesk? ›
2456 companies reportedly use Zendesk in their tech stacks, including Uber, Pinterest, and Shopify.
- Uber.
- Pinterest.
- Shopify.
- Twitter.
- Instacart.
- Slack.
- reddit.
- Stripe.
Zendesk is an intuitive, all-in-one customer success management software that hits even the most stringent requirements.
Is Zendesk is a ticketing tool? ›
Zendesk offers an AI-powered ticketing system that can adapt to any use case—including IT, customer service, and HR—and scale to growing business demands. It is also intuitively designed for ease of use to maximize efficiency and productivity.
Is ServiceNow similar to Zendesk? ›
If you require a comprehensive ITSM solution with strong automation and customization capabilities, ServiceNow may be the better choice for your business. However, if you're looking for a simpler and more affordable solution that focuses on customer service and engagement, Zendesk may be the right fit for you.
What is better than Zendesk? ›
Top Zendesk Suite Alternatives
- Zoho Desk.
- Freshdesk Omnichannel.
- Salesforce Service Cloud.
- Sugar Serve.
- Oracle Service.
- ServiceNow Customer Service Management.
- Microsoft Dynamics 365 Customer Service.
- eGain Solve.
Give CRM software a try
Zendesk Sell is an intuitive-yet-robust sales CRM designed with customer relationships in mind. Our cloud-based CRM platform makes it easy for your team to access information anytime, anywhere. It's simple: Customers are happier when they feel heard.
Is Zendesk a Chinese company? ›
Zendesk, Inc. is a Danish-American company headquartered in San Francisco, California. It provides software-as-a-service products related to customer support, sales, and other customer communications.
Is Zendesk better than ServiceNow? ›
Zendesk is easy to use and implement but flexible enough to meet specific needs. For example, companies can build their own holistic IT service management (ITSM) solution with the right tools for their unique needs. ServiceNow's solution is more complex than it needs to be and may come with high implementation costs.
How popular is Zendesk? ›
Zendesk has market share of 17.85% in customer-experience market. Zendesk competes with 244 competitor tools in customer-experience category. The top alternatives for Zendesk customer-experience tool are Trustpilot with 17.74%, Adobe Marketing Cloud with 7.77%, Intercom with 7.51% market share.
