Hi ,
SLA-
Service Level Managers are responsible for a set of agreements between a service provider and customer that define the scope, quality and speed of the services being provided. Service level agreements (SLAs) provide the customer with an expectation of service within a known timescale and the ability to monitor when service levels are not being met.
The service level management application includes the following:
SLA definitions
Use the SLA Definition record to define a specific set of criteria that would result in an SLA being generated. You must define some of the following parameters:
- Table: SLAs can be defined against any task table
- Duration: You can specify the time duration in which the service must be provided to the customer.
- Schedule: You can specify the schedule, which indicates valid working and non working days that the service provider follows to deliver the service. The selected schedule will be used to determine when the SLA will breach.
- Conditions: You can specify the conditions under which the SLA will start, pause, stop, or reset.
YOUR LINK :
https://www.youtube.com/watch?v=1_T2VtFbldQ
https://www.youtube.com/watch?v=-2YVPQXDmqU
OLA- IS In between your company and company peoples
DIFFERENCE :
OLA vs SLA
OLA, or Operational Level Agreement, and SLA, orService Level Agreement, are agreements that are widely used in the Information Technology sector. Well, the names itself show that they are different in their characteristics.
When taking about the two, OLA refers to the operational level of agreement, and SLA refers to the service level of agreement. SLA focuses on the service part of agreement, like the uptime ofservicesand performance. On the other hand, OLA is an agreement in respect to maintenance and other services.
Let us first see what SLA stands for. The Service Level Agreement is basically a contract between a service provider and a customer. The agreement ensures that all the computer equipment will be well maintained.
When talking about OLA, it is an agreement between the internal support groups of an institution that supports SLA. According to the Operational Level Agreement, each internal support group has certain responsibilities to the other group. The OLA clearly depicts the performance and relationship of the internal service groups. The main objective of OLA is to ensure that all the support groups provide the intended Service Level Agreement.
Read more:Difference Between OLA and SLA | Difference Betweenhttp://www.differencebetween.net/miscellaneous/difference-between-ola-and-sla/#ixzz5oQVeKbAs
http://www.differencebetween.net/miscellaneous/difference-between-ola-and-sla/
https://serverfault.com/questions/12999/whats-the-difference-between-a-sla-and-an-ola
AFTER GOING THROW THIS MARK IT AS CORRECT/HELPFULL.
THANK YOU
