Customer Support for Home Energy (2024)

General Enquiries

General Enquiry

Call:0333 200 5100(2)
Monday to Friday 8am-6pm

Want to miss our busy times?Avoid calling on a Monday morning and at lunchtimes (11am-2pm).

Do you have hearing difficulties? Call our text telephone service on 0800 096 2929(2)– open Monday to Friday 8am-6pm

Make a payment

Call: 0333 200 5108(2)
24-hour automated line

Give a meter reading

Call: 0333 200 5108(2)
24-hour automated line

You can also submit your reading in MyAccount, on our website, or with our app:

Check your balance

Call: 0333 200 5108(2)
24-hour automated line

Balance updates aren't available for Budget Direct Debit (regular monthly payments) – go to My Direct Debit in MyAccount for information about your payments.

Get a new tariff

You can get all your best deals in MyAccount: we can't offer anything better over the phone.

Call: 0333 009 7155(2)
Monday to Friday 8am-6pm

Get help with debt

0333 009 6992(2)
Monday to Friday 8am-6pm

Ask about Smart Pay As You Go

Call: 0333 009 7111(2)
Monday to Friday 8am-6pm; Saturday 9am-2pm

Want to miss our busy times? Avoid calling on a Monday morning and at lunchtimes (11am-2pm)

Ask about prepayment (not smart)

Call: 0333 200 5110(2)
Monday to Friday 8am-6pm; Saturday 9am-2pm

Save energy

Call: 0333 009 6999(2)
Monday to Friday 8am-6pm

Ask about your smart meter

Call: 0333 009 7000(2)
Monday to Friday 8am-6pm

Get a smart meter installed

Call: 0333 200 5104(2)
Monday to Friday 8am-6pm

Ask about Priority Services

Call:0800 269 450(2)
Monday to Friday 8am-6pm

Ask about the Warm Home Discount

Call:0333 009 7010(2)
Monday to Friday 8am-6pm

Get independent debt advice

We've teamed up with Citizens Advice Plymouth so that you can get free, independent advice to help manage your debt and reduce your energy costs.

Call Citizens Advice Plymouth: 0808 156 6666(2)
Monday to Thursday 9am-5pm; Friday 9am-4pm