EDF Energy: how to contact customer services to make a complaint (2024)

FAQs

EDF Energy: how to contact customer services to make a complaint? ›

Customer enquiry | EDF. This form is for customers that have account numbers that start with '67' and is 12 digits long. If your account starts with "A-" then please email hello@edfenergy.com. This can be found on your latest bill or in MyAccount.

Customer enquiry | EDF. This form is for customers that have account numbers that start with '67' and is 12 digits long. If your account starts with "A-" then please email hello@edfenergy.com. This can be found on your latest bill or in MyAccount.

EDF is pleased to announce the appointment of Philippe Commaret to Managing Director of EDF Customers, overseeing the company's diverse retail business in the UK.

Get help from our Customer Support Fund

Our Customer Support Fund gives grants and support to vulnerable customers who are struggling with energy debt. It can help with electricity or gas bill debts, and provide essential white goods such as a fridge or cooker.

Energy firm EDF has come under fire after high-profile customers were left bewildered when their energy bills rocketed. Former journalist Jon Sopel was forced to resort to social media for answers after his monthly bill shot up from £152 to £19,274.

EDF Energy is headquartered in London, 90 Whitfield St, United Kingdom, and has 5 office locations.

EDF Energy Customers (trading as EDF) is wholly owned by the French state owned EDF (Électricité de France) and was formed in January 2002, following the acquisition and mergers of Seeboard plc (formerly the South Eastern Electricity Board), London Electricity plc (formerly the London Electricity Board or LEB), SWEB ...

The most accurate and popular EDF Energy's email format is first. last (ex. John.Smith@edfenergy.com). EDF Energy also uses first.

Who is the manager of EDF? ›

Luc Rémont has been a director and Chairman and Chief Executive Officer of EDF since November 2022.

Partnerships & Collaborations

Our work with companies like Walmart, KKR, McDonald's and AT&T creates environmental and business best practices that have been successfully replicated across industries. We have +25 years of success in working with major brands to drive transformative environmental change.

Martin Aylward, head of data and CRM, EDF.

As of January 2024, EDF has a score of 4.3 from over 70,000 reviews. A lot of customer reviews single out the supplier's app and Home Hub as particularly good as a means of tracking energy usage and spend.

EDF in the UK promotes and endorses high standards of ethical behaviour and business practice, underpinned by a culture of openness, integrity and accountability, believing that this approach benefits the Company, its customers, its employees, its shareholders and society at large.

We work to stabilize the climate, strengthen the ability of people and nature to thrive and support people's health. Working in more than 30 countries, we focus on the areas where we can make the biggest impact.

EDF's customer service team is on 0333 200 5100 (Monday to Friday 8am to 6pm and Saturday 8am to 2pm). Alternatively, you can email customer_correspondence@EDFEnergy.com or write to FREEPOST: EDF Energy – Plymouth.

The most accurate and popular EDF Energy's email format is first. last (ex. John.Smith@edfenergy.com). EDF Energy also uses first.

We are in the process of upgrading our customer services platform which will see all EDF customers receiving a new customer number. This is unfortunately a necessary step as we migrate customers to the new system.