Why can't I register for a webinar? (2023)

There may be a couple reasons why you can't register to a webinar. Read through our troubleshooting steps below.

Please note that you do not need to be logged in to GoTo Webinar or have a GoTo Webinar account to register and join webinars.

The webinar is full.

If you are trying to register for a session and receive a "Webinar Full" message, then the session has reached the maximum number of registrants allowed. Please contact the organizer listed on the page for more information.

You do not have access to this event.

If you are trying to register for a session and see an "Oops. It looks like you do not have access to this event" message, then the organizer has placed extra security using domains. Please contact the organizer or check the webinar invite sent by the organizer for additional information.

You didn't enter a valid email address.

If you are trying to register for a session and see a "[email] is an invalid email address" message, then you haven't entered a valid email address. Please update the email address field and register.

You might be running an unsupported browser.

We recommend using the most recent 2 versions of Google Chrome, Mozilla Firefox, Apple Safari, or Microsoft Edge. Please check your browser version and update, if needed.

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