What is ServiceNow? - Getting Started with the ServiceNow Platform (2023)

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The IT sector today aims to achieve optimal efficiency. However, this is not an easy task as they face many roadblocks on the way. Legacy systems are still in use, which can slow them down considerably. In this what is ServiceNow blog, I’ll be going into how ServiceNow came into existence in the ITSM sector, as well as how it’s grown to become a full-fledgedenterprise cloud solution.

We will discuss the following topics:

  • Why ServiceNow?
  • What Is ServiceNow?
  • ServiceNow Architecture
  • ServiceNow Applications
  • Creating A Personal Developer Instance

Let us begin this What is ServiceNow blog by first understanding why ServiceNow?

What is the use of ServiceNow? (Why ServiceNow?)

ServiceNow is a ticketing tool that processes and catalogs customer service requests. You can raise requests that deal with incidents, changes, problems, and other services using tools like ServiceNow.

ServiceNow had its roots set in ITSM since 2012. However, with changing technology and the advent of cloud, it created its niche as a cross-departmental platform which functions as an enterprise cloud solution which is built on top of all other applications. Its ability to create workflows which automate the process of data extraction makes it a unique offering in today’s cloud space.

ServiceNow has a raving customer base which returns to its platform each year.Let’s now look at the different cloud deployment models and where ServiceNow fits in.

What is ServiceNow? - Getting Started with the ServiceNow Platform (1)

IaaS(Infrastructure as a service)

  • In short, IaaS gives you aserver in the cloud(virtual machine) that you have complete control over.
  • In Iaas, you are responsible for managing everything from the Operating System on up to the application you are running.

PaaS(Platform as a Service)

  • With PaaS, you have a combination of flexibility and simplicity.
  • Flexible because it can be tailored to the application’s needs.
  • Simple as no need of OS maintenance, versions, patches.

SaaS(Software as a Service)

  • A software distribution model in which a third-party provider hosts applications.
  • Instead of installing and maintaining software, you simply access it via the Internet.
  • Automatic updates reduce the burden on in-house IT staff.

Where does ServiceNow fit in? Is ServiceNow a SaaS?

ServiceNow which started off on a SaaS model catering to ITSM, has also ventured into PaaS cloud model, in which the entire organization’s business processes can be managed by a single system of record. ServiceNow provides the infrastructure needed to perform data collection, storage, as well as application development all on a single platform. Although ServiceNow does not provide anin-house Iaas deployment model it does support integration to Microsoft Azure which is an IaaS model.

It offers configuration management database (CMDB) along with service mapping which powers service-aware applications. Service mapping shows the dependencies amongst the organization’s assets. This leads to much-needed visibility into the business environment.

Great, now let us try to address the most essential question of this blog, what is ServiceNow?

What Is ServiceNow?

ServiceNow was founded in 2004 and stepped foot in the ITSM (Information Technology Service Management)field and provided competition to established players like IBM andHP. Today it is not just limited to ITSM, even though it still forms a major part of its revenue.Now, it is has diversified into 5 major services which includeIT, Security, HR Service Delivery, Customer Service and Business Applications. ServiceNow is an integrated cloud solution which combines all these services in a single system of record.

ServiceNow’s Vice President Dominic Phillips, in one of his keynotes, pointed out that while we are witnessing so much “disruption”in the consumer sector, there is a lack of efficiency in internal business workflows inside organizations.

(Video) Getting started with the Now Platform user interface

In today’s digital era, the ease of access that Uber and Airbnb provide while booking a cab or reserving a tableis the kind of experienceServiceNow wants to provide to its customers within the enterprise.

Let us now move forward to understand how ServiceNow works by looking at its architecture.

ServiceNow Architecture

The majority of cloud service offerings today, run on the age-old Multi-tenant architecture like AWS, Azure, Salesforce, Oracle, etc. The Multi-tenant architecture creates a singleinstance which servesmultiple customers. This usually deals with complex databases which demand frequent maintenance, often leading to unavailability of resources to customers.This is why ServiceNow has adopted a Multi-instance architecture.

Multi-instance architecture: A unique instance is created for each employee which maintains a separate resource stack. This gives us the freedom to deal with each user’s specific needs, enabling us to deal on a customer-customer basis.E.g. customer upgrades can be deployed with respect to compliance requirements as well as the enterprise’s current needs.

In our diagram shown below, 3 customers have unique instances each with an isolated pool of resources.What this means is, while the hardware is shared, the software: Application, Middleware and Database are all separately maintained. Data Isolation is a huge advantage. This is why the performance of one customer is not influenced by another customers instance. Neat, isn’t it?

What is ServiceNow? - Getting Started with the ServiceNow Platform (2)

Figure:What Is ServiceNow – Multi-Instance Architecture

ServiceNow Applications

In this what is ServiceNow blog, let’s get an overview of the ServiceNow Applications.

IT Service Desk

A report found that 15 hrs out of 45 hrs in a work weekarespent doing non-work related tasks. It was identified that this is due to the outdated ITSM software in use.

In ServiceNow, employees are provided with a self-service portal where they can avail IT Services by messaging the concerned department staff.ServiceNow was able to bring the ease of use of social media apps to the ITSM sector which was still lagging behind with legacy systems.

With ConnectChat, the staff can reply in real time. This can be seen as an improvement over the traditional mailing system where messages had to be sent back and forth. This supports the sharing of files across departments. An employee can attach incident files as part of the conversation enabling technicians who can then directly look up the incident records and service the request. If a user is unsure which technician is on duty he can create a group with all technicians as members. Visual taskboards allow you to assign tasks to different departments with just a drag and drop gesture.

Resolving Security Threats

In spite of having a sophisticated security management mechanism in place for threat detection, when there is a security breach, most companies face an uphill task of resolving the problem.

ServiceNow usesstructured workflows which helps prioritize risks based on their severity and their impact on the organization.

Threat research would normally take up to 45 minutesusing spreadsheets and manual processing.

(Video) What is ServiceNow | ServiceNow Tutorial for Beginners | ServiceNow Administrator Training | Edureka

However, automated tools provide this information inside the platform which reduces the time involved to under 20 seconds.

HR Service Delivery

Ever wondered how HR spends most of its time doing repetitive tasks like employee onboarding when they should actually be focusing on strategic tasks instead?

ServiceNow wants to do away with all that manual processing.These tasks span across different departments like IT, Facilities, Legal and Finance. ServiceNow’s single platform can be used to connect HR workflows with all these departments. Decision making is made easy with its tracking and trending tools. HR is now powered with consumer-like customizable forms to deliver satisfactory service to employees.

Customer Service

The need of the hour is to provide uninterrupted quality service yet keeping the cost constraint in mind. ServiceNow is transforming Customer Service into a Team Sport. Unlike CRM(Customer Relationship Management)which is limited to customer engagement, ServiceNow Customer Service Management (CSM) operates by Connecting the right people, systems and workflows.

Customer Service is not limited to just resolving customer tickets. Whenever a customer is facing an issue, we need to find its root cause. This will reduce case(tickets) volume in the long run. ServiceNow comes with Service Mapping which provides cross-functional information to discover the initial point where the error was first noticed.

ServiceNow makes it easy to dispatch across different departments like engineering, field services, legal, etc. Take the example of the coffee maker that’s not working. The field agent is notified of its possible problem even before he starts his conversation with the customer. The customer is notified proactively with real-time notifications ensuring customer satisfaction and resolving issues at lightspeed.

Business Applications

ServiceNow comes with a drag and drop approach which allows you to customize Business Apps without writing a single line of code. For the experienced developer, you will never have to start from scratch again as you can choose from reusable components, workflowsand link barriers across departments using information from the cloud.

Let’s now move ahead in this what is ServiceNow blog and understand what is a PDI.

Personal Developer Instances (PDI)

PDIs are meant for a walkthrough of the ServiceNow features. It can be used by developers, customers or even partners. The motive behind this instance is, it does not interfere with the production instance. Application ideas can be tested on PDI’s however, it will not be added to the final application repository.

Instances may be kept as long as there is regular activity. To be considered as active you need to either create applications or write scripts within 14 days. Now that we are aware of PDI’s, let’s move ahead and explore the ServiceNow Platform.

Creating A Personal Developer Instance(PDI)

To request a personal developer instance, the ServiceNow developer program provides you with a fully-functional instance, sized for single developer use. Let’s explore the two options to request a personal developer instance.

Step1: Log into the developer site at https://developer.servicenow.com.

What is ServiceNow? - Getting Started with the ServiceNow Platform (3)Step2: Request a PDI by doing any of the following actions.

  • From the dashboard homepage, click Request Instance.

From any page on the developer site, navigate to Manage >> Instance and click Request Instance.

(Video) ServiceNow Platform Introduction in under 10 minutes (2021) By Fernando Scheps

What is ServiceNow? - Getting Started with the ServiceNow Platform (4)

On successful registration, you will get an instance copy as shown above.You can click on the URL and login with your credentials.

The ServiceNow User Interface is as shown below. We are logged in as System Administrator.Its main screen consists of the following three elements:

  1. Banner: This contains the ServiceNow Logo on the left top corner. On the right, you will find the Global Search Engine, Connectchat, Help Menu and Settings.
  2. Application Navigator: We have a list of the business applications and modules.
  3. Content frame:It consists of different data formats like Forms, Lists, etc.

The diagram below consists of the overview of the Administrator Homepage.

What is ServiceNow? - Getting Started with the ServiceNow Platform (5)Customization of UI

Moving ahead in this what is ServiceNow blog let us see how we can customize the User Interface of our developer instance. A user with the admin role can make changes to the UI settings. By default, we use the UI 16 interface.Let me show you how to modify the caption text and add a Banner image.

Step 1: Search for system properties. Look for basic configuration tab.

This gives you access to the system Configuration settings.

What is ServiceNow? - Getting Started with the ServiceNow Platform (6)

Step 2: You can now set the Pageheader caption and also update the Banner image.

What is ServiceNow? - Getting Started with the ServiceNow Platform (7)

Below you will find the updated Banner image and header caption.

What is ServiceNow? - Getting Started with the ServiceNow Platform (8)

Moving ahead, let us now learn how to create reports in ServiceNow.

(Video) Introduction to Servicenow | what is servicenow platform | servicenow | servicenow tutorial

Creating A Report

Step 1: We can create reports from an existing table or data source. In our example, we will generate a report from the existing Incident table which holds all Incidents.

What is ServiceNow? - Getting Started with the ServiceNow Platform (9)

Step 2:To display our reports, we can choose from bar graphs, pie charts and a host of other options. In our example, we will choose the bar graph option.

What is ServiceNow? - Getting Started with the ServiceNow Platform (10)

Step 3: We group our report according to the state parameter. This distributes the Incidents into open, in progress, closed and resolved states.

What is ServiceNow? - Getting Started with the ServiceNow Platform (11)

Step 4: We can customize the report according to our style requirements. Once generated, our report can be shared with other users and groups.

What is ServiceNow? - Getting Started with the ServiceNow Platform (12)

Cool isn’t it?Now let us break down another neat feature of ServiceNow. One that we have already mentioned which is workflows.

Workflows

Workflows provide task progress. This can be seen in the stage field of the workflow.Workflows are used to assess each stage in a process and automate day to day tasks.This can be compared to Amazonorder fulfillment. ServiceNow capitalized the lack of a major player in the ITSM field. This is just one of the examples of consumer like appeal that they bring to the table in ITSM.

The different stages of workflows in ServiceNow are as follows:Waiting for Approval, Fulfillment, Configuration, Delivery and Completed. Each stage denotes whether the task isIn progress, Pending or Completed state. An assignee is automatically sent a reminderhighlighting his task’s current progress.

What is ServiceNow? - Getting Started with the ServiceNow Platform (13)

Figure:What Is ServiceNow – Workflows

This brings us to the end of this what is ServiceNow blog. Hope this was informative and helpful to you. Happy Learning!!

(Video) Getting Started with ServiceNow's In-Platform Process Mining

If you found this blog on “What is ServiceNow?”useful,check out the ServiceNow Admin Certification course by Edureka,a trusted online learning companywith a network of more than250,000satisfied learnersspread acrossthe globe. This course will give you a strong hold on the ServiceNow platform with a full depth coverage right from administrative functions as well automated workflows.

Got a question for us? Please mention it in the comments section and we will get back to you.

FAQs

What is ServiceNow in simple terms? ›

ServiceNow is a digital service that provides cloud platforms at the enterprise level to organizations. ServiceNow automates cloud-based operations and daily work tasks.

Is ServiceNow an application or platform? ›

The ServiceNow Service Automation Platform is a highly configurable, approachable, and extensible cloud platform built on an enterprise-grade architecture and infrastructure. All ServiceNow applications are built on this single platform, including custom applications created by ServiceNow customers and partners.

What is ServiceNow and how does IT work? ›

The ServiceNow business model is based on providing products using SaaS cloud computing software. It involves setting up systems to define, manage, automate and structure services for companies. ServiceNow users can find the software useful within security, operations, customer service, HR and other industries.

What is the ServiceNow platform? ›

ServiceNow is a cloud-based workflow automation platform that enables enterprise organizations to improve operational efficiencies by streamlining and automating routine work tasks.

What is getting started in ServiceNow? ›

The ServiceNow Developer Program provides developers with resources to learn, build and deploy applications on the ServiceNow platform, and offers resources to ensure a successful application building experience. 2) Click on 'Sign up and Start Building'. 3) Put in your registration details, and click 'Sign Up'.

What language is used in ServiceNow? ›

Javascript - main programming language used in ServiceNow.

Is ServiceNow a ticketing tool? ›

ServiceNow is a ticketing system for resolving everyday internal IT issues. Its unique delivery model offers a ton of benefits, the majority of which involve saving resources and streamlining solutions delivery. It is an ITSM system which handles all aspects of IT Services.

What is the backend of ServiceNow? ›

What database is servicenow using in backend? The MySQL database (v5. x) is used underneath. The ServiceNow software uses the MariaDB Java driver.

Is ServiceNow ERP or CRM? ›

ServiceNow appears to be continuously improving its IT operations management (ITOM) to better fit customer needs. They promise ongoing value in the form of integrating and creatively automating workflows. Some in the industry consider it one of the top ERP systems available in the market.

What are the tools used in ServiceNow? ›

The platform provides several tools to create, manage, and deploy applications.
  • App Engine Studio. ...
  • Guided Application Creator. ...
  • ServiceNow Studio. ...
  • Service Creator. ...
  • Team Development. ...
  • Custom applications tables. ...
  • System update sets. ...
  • Automated Test Framework (ATF)
Jul 22, 2021

What do you use ServiceNow for? ›

ServiceNow is a ticketing tool that processes and catalogs customer service requests. You can raise requests that deal with incidents, changes, problems, and other services using tools like ServiceNow.

What are the benefits of using ServiceNow? ›

ServiceNow's NOW Platform is Powerful

Not only is it flexible, but it is exceedingly powerful in every aspect of its design. ServiceNow enables enterprise service domains to define services, provide an intuitive service experience, deliver service, assure service availability and analyze critical service metrics.

Why is ServiceNow so popular? ›

Because of the services available in IT Operations Management and IT Business Management, it has risen in popularity. ServiceNow is an essential platform for cloud-based operations and consequently one of the most crucial business strengths an organisation can possess. This is an ITSM tool that is hosted in the cloud.

What is ServiceNow architecture? ›

What is a ServiceNow architectural model? ServiceNow is a flexible platform that you can design to meet specific business requirements using configuration and/or customization. You create an architectural model based on which combination of ServiceNow capabilities and features meet your organizational requirements.

Where is ServiceNow hosted? ›

ServiceNow operates data centers in North America (Canada is the default location, with additional centers in the United States), South East Asia (South Korea and Singapore), Europe (Germany, Switzerland, The Netherlands, Ireland), U.K. (England and Wales), Japan, Australia, and Brazil.

What are the ServiceNow modules? ›

what are the different modules in servicenow available
  • Incident.
  • Problem.
  • Change.
  • Asset.
  • CMDB.
  • Service Catalog.
  • Email.
  • User Administration.
Feb 18, 2021

Is ServiceNow a cloud platform? ›

As a cloud-based platform, ServiceNow enables smooth integration of legacy software. The platform offers connected digital workflows that make work, work better for people and business operations.

How do I start learning ServiceNow? ›

ServiceNow
  1. Set up your Personal Development Instance (PDI).
  2. Read Learning ServiceNow (second edition).
  3. Brush up on and reaffirm your JavaScript knowledge.
  4. After reading LSN and following the examples therein, do you feel like you're missing anything? ...
  5. Use ServiceNow for a while.
Nov 29, 2018

Which one is better salesforce or ServiceNow? ›

When the selection process is based purely on CRM and sales, Salesforce clearly comes out on top. In terms of customer-based AI, Salesforce's Einstein AI is more well known for customer analytics capabilities than ServiceNow's AI. But Salesforce is not for everyone.

How do I introduce myself on ServiceNow? ›

Sample ServiceNow Developer Interview with Tips | A Practical Demo

How do you code in ServiceNow? ›

Learn ServiceNow Development in 9 Hours - YouTube

Is ServiceNow similar to Jira? ›

ServiceNow is a tool that provides workflows designed for centralized IT service management. Unlike ServiceNow, Jira Service Management has the flexibility to support diverse teams and bring development and IT operations teams together on the same platform developers already work in.

What is ServiceNow ITIL? ›

Information technology infrastructure library (ITIL) is a series of practices in IT Service Management (ITSM) for aligning operations and services.

What is a problem in ServiceNow? ›

A problem is a cause of one or more incidents. Create a problem to identify the root cause of the incidents and try to prevent them from happening again.

What are the main components of ServiceNow platform? ›

There are three main components of UI16: Banner Frame, Application Navigator, and Content Frame.

How many types of instance are there in ServiceNow? ›

There are 6 ServiceNow instances in total. Each instance has a specific collection of users permitted to use the instance, unique groups to which it is possible to assign users, and unique data stored in the other tables.

What is current version of ServiceNow? ›

Version: ServiceNow Rome

ServiceNow Rome release features full article here. ServiceNow Rome was released Q3 of 2021 with early options below: The next releases after Rome include ServiceNow San Diego (Q1 2022) and ServiceNow Tokyo (Q4 2022).

Which database is used in ServiceNow? ›

ServiceNow uses PostgreSQL as one of its platform databases today and intends to use it more broadly moving forward, Davis said.

Is ServiceNow backend or frontend? ›

The technologies that span ServiceNow goes from front-end with JavaScript and Angular to server side scripts business rules (with JavaScript) and database design with tables (albeit not directly working with SQL or the actual DBM).

What is a CMDB ServiceNow? ›

The CMDB is the ServiceNow database that stores information about all technical services. Within the CMDB, the support information for each service offering is stored in a Configuration Item (CI) specific to that service.

Which is better SAP or ServiceNow? ›

SAP scored higher in 2 areas: Work-life balance and Recommend to a friend. ServiceNow scored higher in 8 areas: Overall Rating, Culture & Values, Diversity & Inclusion, Senior Management, Compensation & Benefits, Career Opportunities, CEO Approval and Positive Business Outlook.

Does ServiceNow use Salesforce? ›

ServiceNow also integrates with Salesforce.

Is ServiceNow like Salesforce? ›

Salesforce is cloud-based relationship management software that is helpful in the tracking of customer activities. Whereas, ServiceNow is an IT platform responsible for empowering the building applications and democratic the process of expanding the systematic approaches. 2.

What is ITSM stand for? ›

IT service management -- often referred to as ITSM -- is simply how IT teams manage the end-to-end delivery of IT services to customers. This includes all the processes and activities to design, create, deliver, and support IT services. The core concept of ITSM is the belief that IT should be delivered as a service.

What is ITSM tool used for? ›

IT Service Management (ITSM) Tools enable IT operations organizations, specifically infrastructure and operations (I&O) managers, to better support the production environment. ITSM tools facilitate the tasks and workflows associated with the management and delivery of quality IT services.

What is ITSM full form? ›

ITSM (IT Service Management) includes the processes and technology used to plan, deliver, and support IT services.

Is ServiceNow easy to use? ›

Easy to use & Fast.

ServiceNow requires a relatively low amount of configuration required to get up and running in an enterprise. It provides a solid platform from where one can work on the rules and build the forms quickly. Its open architecture is another big help, to just plug-and-play.

Is ServiceNow free to use? ›

ServiceNow offers free, full-featured Personal Developer Instances (PDI) to registered users who want to develop applications on the ServiceNow platform or improve their skills with ServiceNow. New Developer Program members automatically receive a PDI running the latest release.

Is ServiceNow worth learning? ›

If you have been working on the ServiceNow system for six months or more, it is worth taking the exam. Not only does it validate your skills and knowledge, but it will also allow you to take higher-paid jobs. You will attract recruiters from valuable companies.

What company owns ServiceNow? ›

It was taken public by Morgan Stanley one month after they took Facebook public. In October 2019, the company announced that CEO John Donahoe would be succeeded by Bill McDermott, formerly CEO of SAP SE at the end of the calendar year.

Why do you want to join ServiceNow? ›

Why ServiceNow. Only ServiceNow can bring your solutions to life with the power of the Now Platform®. Connect people, functions, and systems with the platform of platforms for digital business.

What is ServiceNow vision? ›

Deliver long-term, strategic value and reduce risk by connecting your operations. Strengthen common services and meet changing expectations for global business services and ESG impact.

What is the future of ServiceNow? ›

Future of Servicenow :

ServiceNow is implemented in many organizations from varied areas. The execution of ServiceNow has created jobs for IT professionals in a variety of companies. ServiceNow is an ever-growing platform and in the near future has no less for job creations.

What are the features of ServiceNow? ›

Here we list 5 ServiceNow features from its latest Istanbul edition that are sure to peak your interest.
  • 1) Automated Testing Framework. ...
  • 2) Change Advisory Board Workbench. ...
  • 3) Application Portfolio Management (APM) ...
  • 4) Customer Relationship Management (CRM) ...
  • 5) ServiceNow Express.
May 4, 2017

Does ServiceNow pay well? ›

How much does ServiceNow pay? ServiceNow pays its employees an average of $117,258 a year. Salaries at ServiceNow range from an average of $79,984 to $164,718 a year.

What are the core tables of ServiceNow? ›

In ServiceNow, task and cmdb_ci are considered the core tables. This might be because most of the applications use these tables. If you consider incident, change, problem etc; all these are extended from the task table. Task [task] is one of the core tables provided with the base system.

Is ServiceNow a SaaS? ›

As an organization, ServiceNow provides both Platform as a Service (PaaS) and Software as a Service (SaaS) with its own Now Platform as a single unit.

What does a ServiceNow Admin do? ›

The ServiceNow Admin manages individuals with access to the instance by designating them as users in the system. They can establish user groups and assign specific individuals to them. They can also use roles to determine what information various users and user groups have access to and act on it.

Does ServiceNow use AWS? ›

The AWS Service Catalog connector for ServiceNow allows AWS enterprise customers to securely provision compliant workloads using ServiceNow on AWS.

How is ServiceNow data stored? ›

ServiceNow's data centers are arranged in pairs. All customer production data is stored in both data centers in a pair and kept in sync using asynchronous database replication. Subproduction instances are only located in a single data center and are not replicated between data centers.

Is ServiceNow hosted on Azure? ›

And, for the first time, ServiceNow will house its full SaaS experience on Azure in addition to its own private cloud.

Is ServiceNow ERP or CRM? ›

ServiceNow appears to be continuously improving its IT operations management (ITOM) to better fit customer needs. They promise ongoing value in the form of integrating and creatively automating workflows. Some in the industry consider it one of the top ERP systems available in the market.

What is the difference between ServiceNow and Salesforce? ›

Salesforce is cloud-based relationship management software that is helpful in the tracking of customer activities. Whereas, ServiceNow is an IT platform responsible for empowering the building applications and democratic the process of expanding the systematic approaches.

Why is ServiceNow important? ›

It streamlines the delivery of services by providing a service model that defines, structures and automates the flow of work. ServiceNow requires a relatively low amount of configuration required to get up and running in an enterprise.

Is ServiceNow similar to Jira? ›

ServiceNow is a tool that provides workflows designed for centralized IT service management. Unlike ServiceNow, Jira Service Management has the flexibility to support diverse teams and bring development and IT operations teams together on the same platform developers already work in.

Which is better SAP or ServiceNow? ›

SAP scored higher in 2 areas: Work-life balance and Recommend to a friend. ServiceNow scored higher in 8 areas: Overall Rating, Culture & Values, Diversity & Inclusion, Senior Management, Compensation & Benefits, Career Opportunities, CEO Approval and Positive Business Outlook.

Does ServiceNow use Salesforce? ›

ServiceNow also integrates with Salesforce.

Is ServiceNow better or Salesforce? ›

When the selection process is based purely on CRM and sales, Salesforce clearly comes out on top. In terms of customer-based AI, Salesforce's Einstein AI is more well known for customer analytics capabilities than ServiceNow's AI. But Salesforce is not for everyone.

Can ServiceNow be used as a CRM? ›

How ServiceNow works with CRM. ServiceNow Customer Service Management brings front, middle, and back offices together, to proactively solve customer issues. At the same time, by incorporating digital workflows, businesses can effectively automate common requests.

What company owns ServiceNow? ›

It was taken public by Morgan Stanley one month after they took Facebook public. In October 2019, the company announced that CEO John Donahoe would be succeeded by Bill McDermott, formerly CEO of SAP SE at the end of the calendar year.

Is ServiceNow good to learn? ›

ServiceNow certification helps you quickly maximize platform capabilities to achieve your goals better, thus making yourself high in demand in the job market. According to global market intelligence, 69% of certified ServiceNow certified professionals agree that their certification positively impacted their careers.

What is ServiceNow best at? ›

ServiceNow's NOW Platform is Powerful

Not only is it flexible, but it is exceedingly powerful in every aspect of its design. ServiceNow enables enterprise service domains to define services, provide an intuitive service experience, deliver service, assure service availability and analyze critical service metrics.

What are the features of ServiceNow? ›

Here we list 5 ServiceNow features from its latest Istanbul edition that are sure to peak your interest.
  • 1) Automated Testing Framework. ...
  • 2) Change Advisory Board Workbench. ...
  • 3) Application Portfolio Management (APM) ...
  • 4) Customer Relationship Management (CRM) ...
  • 5) ServiceNow Express.
May 4, 2017

How do I start learning ServiceNow? ›

ServiceNow
  1. Set up your Personal Development Instance (PDI).
  2. Read Learning ServiceNow (second edition).
  3. Brush up on and reaffirm your JavaScript knowledge.
  4. After reading LSN and following the examples therein, do you feel like you're missing anything? ...
  5. Use ServiceNow for a while.
Nov 29, 2018

Is ServiceNow a DevOps tool? ›

Use the ServiceNow® DevOps application with your DevOps toolchain to provide data insights, accelerate change, and increase visibility in your DevOps environment using a single system.

Are ServiceNow jobs in demand? ›

ServiceNow Jobs are always in high demand. ServiceNow is the industry leader with it's large growing IT platform of cloud-based service offerings.

What is ITIL ServiceNow? ›

ServiceNow ITIL is the integrated and process-based framework to handle IT services. It offers guidance to create and operate the service desk that effectively communicates between IT providers and the user community.

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