Many-to-many (M2M) relationships are similar to one-to-many relationships, except that they aren't usually dependent on a foreign key column in a child table. Instead, many-to-many relationships in ServiceNow usually rely on an intermediary table called an M2M table. This table commonly has a PK (Sys ID) of its own for each record, and otherwise primarily consists (other than the default System fields, like Updated and Created by) of two FK columns.
As it happens, we've already seen one example of a many-to-many table: the Lou's Shoes Order table we defined earlier! This table creates a many-to-many relationship between the Customer and Item tables. This structure makes sense, because any one customer ...
