Registry stakeholders (2024)

Abstract

Keywords: health information system, registry, stakeholder

Introduction

A clinical registry – such as a joint replacement registry – is a type of health information system.¹ A registry’s mission is to provide real-world monitoring and quasi real-time reporting that helps to produce reassurance and solutions for healthcare problems. The positive impact of registries on healthcare outcomes and healthcare processes has been demonstrated.²

Clinical registries are an essential part of the learning healthcare system.³ They collect pre-specified structured data longitudinally and derive information, evidence and actionable knowledge to improve the patient’s healthcare. They also monitor whether a change in care results in improvement, no change, or deterioration over time. Improvement in health and care can result from reduction of mortality, morbidity or complications, maintenance or improvement of quality of life, more equal distribution of healthcare (e.g. can prevent over- and under-treatment) and better distribution and sustainability of available resources. Another use of registry data relates to the prevention of adverse events and threats to patients and to public health. Tissue responses from cobalt ions produced from excessive wear in metal-on-metal hip arthroplasty or implant-related infections are examples of serious adverse events which impact on patient outcome. Moreover, the evidence derived from clinical registries has an important role in guiding the innovation process towards relevant, usable and sustainable innovations.⁴

The registry itself is an organization consisting of the governing board/scientific committee and the data handling team (Fig. 1). The latter group is a team of people specializing in data collection, management and linkage, information technology (IT), and communication, as well as in clinical research methodology (clinical specialists, data analysts, epidemiologists). Data are transformed into information through the data collection, management, analyses and visualization phases. Information can be used for descriptive purposes: in a cross-sectional manner such as number of arthroplasties performed per year and the correlation between BMI and age at surgery; or longitudinally such as trends in patient characteristics, implant use and complication occurrence over time.⁵ It can further be used for analytic purposes, such as in the case of identification of risk and protective factors for a given outcome (e.g. revision surgery) and comparison of treatment outcomes. And third, the information can be used for evaluation of the effectiveness of public health efforts in areas such as, e.g., adequate performance of arthroplasty surgery, prevention of revision, regulation of implant use, or improvement of quality of life after surgery.

The governing board(s) guides and guarantees the purpose/mission of the registry, is responsible for the appropriate use of the data,⁶ and communicates with the data team and the stakeholders.

Registry stakeholders

Stakeholders are ‘A person, group or organization that has interest or concern in an organization. Stakeholders can affect or be affected by the organization’s actions, objectives and policies’.⁷ In healthcare the main stakeholders are Patients, Providers (professionals and institutions), Payors, and Policymakers (‘The four Ps’ in healthcare).⁸ Moreover, industry (e.g. medical device, pharmaceutical, biotechnology), regulators, research community, and media are also important. Stakeholders largely differ in interest and need, in support and attitude, and in influence; the latter in the positive as well as the negative sense. This makes their identification and the analysis of their points of view and interests crucial for the success of a mission-driven long-term collaborative effort, such as a clinical registry. It is of utmost importance that the governing board/committee and the registry data team are independent from any single stakeholder interest.

The mission of a registry needs to be clearly defined so that all stakeholders strive towards a common goal. The Australian Joint Replacement Registry (AOANJRR), for example, states their aims as follows:

1. ‘Establish demographic data related to joint replacement surgery in Australia.

2. Provide accurate information on the use of different types of prostheses.

3. Determine regional variation in the practice of joint surgery.

4. Identify the demographic and diagnostic characteristics of patients that affect outcomes.

5. Analyse the effectiveness of different prostheses and treatment for specific diagnoses.

6. Evaluate the effectiveness of the large variety of prostheses currently on the market by analysing their survival rates.

7. Educate orthopaedic surgeons on the most effective prostheses and techniques to improve patient outcomes.

8. Provide surgeons with an auditing facility.

9. Provide information that can instigate tracking of patients if necessary.

10. Provide information for the comparison of the practice of joint replacement in Australia and other countries.’⁹

The mission influences the granularity of the information contained in the registry, and should address the different requirements of each of the involved partners. The fact that a multi-partner association was needed to get the Swiss National Hip and Knee Arthroplasty Registry (SIRIS) off the ground and flying, signified that more than one point of view had to be taken into consideration if success was to be achieved.¹⁰ Although the motivations pertaining to the significance of registries apply to all the partners involved, each partner tends to focus more on a particular aspect. 

‘… Patients are the single most important stakeholder group with regard to the learning healthcare system. They are both the donors of personal clinical data and the ultimate beneficiaries from the knowledge gained.’¹¹

In the case of joint replacement, patients expect their implants to provide them with a long-lasting, functional and pain-free result.^12,13 The operation should be tissue sparing and complication-free, followed by rapid rehabilitation. The registry data should be presented in such a way as to be readily comprehensible, allowing patients to distinguish between fact and fiction in the ‘information jungle’ of orthopaedic arthroplasty implants. At the same time the registry must be built in a way that respects and protects the patient’s data privacy and takes into account his/her ownership.^14–16

Surgeons are primarily concerned with avoiding complications and shortcomings for their individual patients. The implants must be of high quality in their manufacture, versatile and avoid problems such as early loosening, particle disease, heavy-metal poisoning (cobalt), breakage, dislocation, infection, stiffness, or chronic pain. A long, problem-free implant life with a minimum amount of wear of the bearing surfaces is the ultimate goal. The registry should identify in a relatively short time frame the problematic implants as well as the reliable and safe ones. Surgeons are essentially motivated by their own individual clinical results to enter proper and complete information into the data collection system with minimal interference in their daily activities. Surgeons will also want to benchmark their own results as compared with the overall results for each implant, technique, and patient or disease category. A moot question is the public availability of information at the individual surgeon level. This may lead to selection bias by encouraging some surgeon groups to avoid complex or complication-prone patients, who are then left to seek treatment in publicly funded institutions. 

The industry’s main focus is on manufacturing and sales. Designing and providing a first-rate, problem-free, economically sustainable implant system is its primary goal. Progress and technical innovation are also powerful motivators for an industry dedicated to providing high-performance implants.¹³ The registry is seen as an essential tool of post-market surveillance and clinical control that justifies improvements in materials, design and concepts. In their view the downside is that monitoring and regulation may hinder efforts at innovation, thereby restricting opportunities to create new products that may have the potential to be better, safer and more profitable than existing ones. The industry works with/and depends on other stakeholders such as healthcare providers, regulators, and payors/insurance companies for pre- and post-market authorization, reimbursem*nt and procurement processes.^17,18

Hospitals aim to provide excellent and safe care, at a reasonable cost, to a large number of patients. Hospitals want to avoid the expenditures and hazards related to healthcare delivery using implant systems of uncertain reliability, value and safety. Teaching hospitals also look for not-too-steep learning curve systems thereby avoiding complications and early revisions. The registry is perceived as a quality control instrument, not only of the implants used, but of the whole chain of its clinical organization ranging from purchase and procurement decisions to the management of the care delivery process (e.g. pre-operative consultation, patient consent, procedures in the operating room, post-operative period). Hospitals, being healthcare-providing institutions in today’s competitive environment, are also very keen to uphold their reputations, and a registry is an invaluable tool for this purpose.¹⁹

Payors including government (e.g. the National Health Service in the UK), insurance companies and third-party payors, want minimal delays and waiting times for patients, short hospitalization times, no expensive re-admissions for complications (including revisions) and a quick return to work. Insurers are very cost-conscious when it comes to implant pricing, medical honoraria and hospital bills. The insurers’ wish is to provide equal benefits for all their clients within the budget available to them. The registry is perceived as an instrument for quality control of care providers and institutions and also as a cost-control tool. In particular, registries provide information and evidence for reimbursem*nt decisions (e.g. coverage of a new device or technique conditional on evidence development).²⁰

Policymakers including public health agencies and regulators are concerned with the welfare of the whole population. They therefore need data on the overall clinical activity for public health purposes, needs assessments and for planning the macro-economic policies related to healthcare. Moreover, they rely on registry information among others for health technology assessment and subsequent reimbursem*nt policies.^13,21 Public health agencies are also keen to ensure that the institutions under their supervision provide high-quality and complication-free healthcare to the overall population. The agencies will also have an interest in benchmarking hospitals and in keeping insurance and third-party payor costs down to a minimum. National and international regulatory bodies play an important role in supervising implant systems, as they seek to guarantee that the industrial specifications of nationally manufactured and imported implants are safe, efficient and reliable for public usage. In this endeavour they strongly rely on the evidence generated from international, national and regional registries.^22–24

The research community (academia) is interested in advancing knowledge and generating high-quality evidence so that solutions for current healthcare challenges can be found and future problems can be anticipated or prevented. Moreover, research goes beyond the health domain and extends to societal, political and economic perspectives. The research community has the ability and responsibility to bring stakeholders together and translate the information generated in registries into understandable and actionable knowledge for all. The International Society of Arthroplasty Registries (ISAR) is an example of a research community in the field of joint replacement registries with ‘… a shared purpose of improving outcomes for individuals receiving joint replacement surgery worldwide. The focus of the society is to utilize the strength of cooperation and sharing of information and further enhance the capacity of individual registries to meet their own aims and objectives. The society is involved in the development of frameworks to encourage collaborative activities and provides a support network for established and developing registries’.²⁵

The media are a tremendously important source of health information for the public. They play a strategic role in disseminating accurate information understandable for lay people²⁶ and in educating the public regarding health issues.²⁷ They have a unique potential in communicating health risks and benefits of new treatments to the public.²⁸ However, inaccurate reporting (e.g. exaggeration of benefits and under-reporting of risks), hidden conflicts of interest, and misleading promotion are constant threats to be aware of.²⁹ Finally, the media can influence decision-makers and politicians by giving a public forum to multi-stakeholder debates.

Challenges

There are numerous challenges for registries and their stakeholders. Although every member of every stakeholder group is highly likely to become a patient once or more during her/his lifetime, and although all stakeholders seem to agree that patients are the single most important group,¹³ the reality is currently otherwise. Between the different stakeholder groups there exist ties of a financial, personal and/or structural nature that sometimes compete with the mission to provide necessary – as opposed to unnecessary – safe, efficient, and sustainable healthcare for all patients.³⁴ There are also divergent motivations and hidden or unrecognized conflicts of interest. Moreover, the amount and quality of information that the patients receive from clinical registries – although improving – is still far too low. Stronger patient involvement in registries is needed for more patient-relevant information output.³⁹ Patients’ data co-ownership and their influence on the registry mission and data collection priorities are part of this. These steps need to be supplemented by greater personal and time investment from the registry team and improved collaboration with the media.^40–42

Costs are often unknown and/or unmeasured in registries. This is a major drawback. Knowing the costs of the care or treatment options is important for all stakeholders in order to make informed decisions about what is a valuable choice and what is not. However, a study among orthopaedic surgeons in the US reported that they rarely know the costs of implants, although the majority thought it would be important for the selection process.⁴³

Registries may struggle to find and retain skilled team members such as data managers, statisticians and clinician-epidemiologists on a long-term basis. They particularly face difficulties in securing long-term funding streams when government funding is not available.¹⁹ Academically and clinically rewarding registry participation on the input as well as on the output side may be part of the solution for both problems.⁴⁴

Finally, registries are adept at monitoring complex real-world situations because they can record multiple exposures, co-variates and outcomes over the long term. The ever-increasing pace of introduction of new treatments makes sole reliance on randomized controlled trials (RCTs) as the standard for demonstrating efficacy to support marketing authorizations almost impractical.¹¹ However, registries can ‘host’ all types of research designs including RCTs to the advantage of both.⁴⁵ Registries as part of Big Data have created high hopes. It will be of critical importance to check whether the knowledge generated by the registries and their stakeholders is implemented and proves to be of clinical and public health utility.^19,46

Conclusions

In its best form, a registry is a mission-driven independent stakeholder–registry team collaboration enabling rapid, transparent, open-access knowledge generation and dissemination. As part of knowledge management systems, registries help ‘remembering the past, handling the present, preparing the future’.⁴⁷ As society ages and healthcare costs escalate, the healthcare system faces serious challenges including the question of how to provide necessary – as opposed to unnecessary – safe, efficient, and sustainable healthcare for all and how to finance this. Registries and their stakeholders have the ability and the responsibility to contribute to addressing these challenges.

Footnotes

Funding statement

No benefits in any form have been received or will be received from a commercial party related directly or indirectly to the subject of this article.

References