Can Jira Service Management work alongside ServiceNow? How? Copy link to heading Copied! show
| Yes! While many customers completely replace ServiceNow with Jira Service Management, we also see lots of customers implementing Jira Service Management for ITSM practices they feel ServiceNow isn't adequately serving. For example, you may want to keep ServiceNow for some standard IT service workflows. You can deploy Jira Service Management for Change Management to improve Development and IT operations. You may also want to take advantage of how easily and quickly you can spin up new service desks in Jira Service Management to provide non-IT teams (HR, facilities, marketing, etc.) with their own service delivery portals, workflows, and queues. There are many use cases that make Jira Service Management the best choice for companies and teams who aren't ready to say goodbye to ServiceNow. |
