Problem Management processes are closely integrated withIncident Management, Change Management, andAvailability Management(AM). Although AM performs the lead role in component failure and system outage analyses, PM performs an important role in obtaining data and analyzing it in support of the studies.
Vityl Capacity Managementsupports Problem Management by:
- Gathering historical and real-time performance data
- Identifying performance bottlenecks before they occur
- Speeding resolution by providing drill-down capabilities to pinpoint the causes of problems
- Identifying trends to avoid performance problems
- Automatically alerting personnel before problems impact service performance
- Measuring response time for services and infrastructure components
- Providing data on components of response time in multi-tiered environments
- Identifying where bottlenecks are likely to occur
