ITIL is layered on the concept of processes and functions. You need to understand the concept, similarities and the differences between the two to become ITIL foundation certified.
Functions are like the specialized teams you have in organizations. To give a few examples:
- Java team
- Network team
- Unix team
- Database team
These specialist teams are well versed in their area of concentration. They perform specialized tasks.
ITIL definition of a function goes something like this –units oforganizations specializedtoperform certaintypes of work and are responsible forspecific outcomes.
Processes are like your projects. A process has a specific goal that it needs to achieve, just like your project teams. In a project team, you will have people with different skills in it. Likewise, in a process too, you will have different specialist teams carrying out activities. So, in essence, the people who are a part of functions, carry out process activities.
ITIL definition of a process –A process is measurable, performance-driven, responds to specific triggers and delivers specific results to customers or stakeholders.
I am giving you a brief blurb on functions and processes. For a detailed understanding, read my earlier post on ITIL functions and processes where the two are explained in detail with examples.
