Can’t switch from Microsoft 365 to Office (2024)

If you try to install Office 2019, Office 2016, or Office 2013 and you get an “invalid product key” message, the problem might be that you already have Microsoft 365 or an Microsoft 365 Trial installed. Before you can install Office, you’ll need to remove Microsoft 365.

Uninstall Microsoft 365 and install Office

1. Select the button below to download and install the Office uninstall support tool.

   Download

2. Follow the steps below to download the uninstall support tool according to your browser.

   Tip:The tool may take a few minutes to download and install. After completing the installation, the Uninstall Office products window will open.

   Edge or Chrome

   • In the lower-lower left or upper-right corner, right-click SetupProd_OffScrub.exe > Open.

     

   Edge (older) or Internet Explorer

   • At the bottom of the browser window, select Run to launch the SetupProd_OffScrub.exe.

     

   Firefox

   See Also

   What's the difference between Microsoft 365 and Office 2021?MS Office 2021 Vs Microsoft 365 Apps [Comparison guide 2024]2 Solutions to Transfer Microsoft Office to Another Computer [2024]We are sorry, the page you requested cannot be found

   • In the pop-up window, select Save Fileand then from the upper-right browser window, select the downloads arrow > SetupProd_OffScrub.exe.

     

3. Select the version you want to uninstall, and then select Next.

4. Follow through the remaining screens and when prompted, restart your computer.

   After you restart your computer, the uninstall tool automatically re-opens to complete the final step of the uninstall process. Follow the remaining prompts.

5. Select the steps for the version of Office you want to install or reinstall. Close the uninstall tool.

   Microsoft 365 | Office 2021 |Office 2019 | Office 2016 | Office 2013