Accept your offer and enrol at ACU (2023)

Prepare for takeoff

Your new student experience is about to begin. Get things underway using our step-by-step guides to accepting your offer and enrolling. The process is quick and easy for both domestic and international students, just make sure you have access to your letter of offer.

You can pause the accepting or enrolling process at any time – but make sure you finish completely within seven or 14 days of receiving your offer notice. Your student offer won’t be considered accepted until you’ve fully enrolled.

If you have received more than one offer from ACU, accept your preferred course using our Preferred Course Notification form.

Go to Preferred Course Notification form

Domestic students guide

Learn how to accept your offer and enrol into your course using our step-by-step guide below. it’s simple and takes just five steps.

You are a domestic student if you are one of the following:

• Australian citizen
• Australian permanent resident
• Australian permanent humanitarian visa holder
• New Zealand citizen.

If you are an international student, you should read our guide for international students.

1. Read your notice of offer

If your application is successful, you will receive an email from us confirming your offer.

As well as your offer to study with us, this email will contain a username and temporary password to log in to Student Connect, our online application and enrolment system.

You will need to log in to Student Connect to view, accept, defer or decline your offer.

2. Manage your offer

Accept your offer

To accept your offer, log in to Student Connect using the supplied username and temporary password. You will be taken to a page titled ‘My Offer’.

From there, you’ll be prompted to create an account. You can then view and confirm your offer, accept it, and begin the enrolment process.

Log in to Student Connect to accept your offer

Defer your offer

If you received an undergraduate course offer but want to delay starting your studies, you can apply to defer this offer for up to 12 months.

Find out how to defer your offer

Decline your offer

If you received an offer from us but no longer want to study at ACU, you should apply to decline your offer.

Find out how to decline your offer

3. Start enrolling and plan your orientation

Once you’ve confirmed and accepted your offer on Student Connect, you can start to enrol in your course by following the step-by-step onboarding process.

Some of the steps include:

• giving us some more details about you, including any health or disability information, so we can assist
• paying your tuition and student services fees up-front or deferring payment through a FEE-HELP loan or SA-HELP loan
• viewing our course enrolment guide and enrolling in your units
• applying for credit or recognition of prior learning for previous studies (if relevant)
• creating your ACU student card
• reviewing student accommodation options
• checking if you’re eligible for any ACU scholarships
• planning your orientation.

To get started with your onboarding, visit Student Portal.

Go to Student Portal

Please note: You must enrol in your course units no later than 14 days after receiving your offer notice.

4. Set up your ACU student email

You will also need to set up your ACU student email address.

It’s important that you check this mailbox daily when you’re enrolled. We will send all of our notices and correspondence relating to your enrolment, fees, results and other important information from classes and lecturers to this address.

If you don’t check this account regularly, you might miss vital information such as due dates and incur penalties.

It’s a good idea to have this inbox automatically forward these emails to your personal inbox. That way you won’t miss anything.

5. Attend orientation

Once you’ve accepted your offer and enrolled, the next step is to attend your orientation.

Orientation is a vital part of your induction to ACU, so we encourage you to come along.

Find out more about orientation

International students guide

Learn how to accept your offer and enrol into your course using our step-by-step guide below.

You are an international student if:

• you need an international student visa to study in Australia
• you are paying international fees
• you are not a permanent resident/citizen of Australia

Not all international students are on a student visa.

If you’re a domestic student, you shouldread our guide for domestic students.

1. Read your letter of offer

If your application is successful, you will receive a letter of offer to study with us.

You will need to accept or defer this offer to secure your place at ACU.

2. Sign your forms

Your letter of offer will also contain an offer acceptance and payment advice form, which you will need to sign.

If you are a future bachelor, masters or research student, you will need to sign the international student acceptance declaration form.

3. Pay your fees

After you have signed your forms, you will need to pay your fees as indicated on your letter of offer.

To learn more about paying your fees, including unit costs and payment options, visit our international fees section.

Find out more about paying your fees

4. Send forms and receipts

After you have signed your forms and paid your fees, you can email your signed forms and evidence of fee payment to our international finance team.

Email our international finance team

Alternatively, you can post your documents to the following address:

ACU International PO Box 968 (40 Edward Street) North Sydney NSW 2059 Australia

5. Apply for your student visa

Once we have received your payment and signed documents, we will email you a confirmation of enrolment letter. When you receive this email, you will be able to apply for your student visa.

Find out more about applying for a student visa

6. Plan your orientation and departure

As well as your confirmation of enrolment letter, we will email you a username and temporary password for the Student Portal.

To start preparing for your overseas adventure, log in to the Student Portal. You will be taken to a welcome page. From there, you can follow the step-by-step onboarding process.

Some of the steps include:

• confirming your personal information
• planning for your orientation
• reviewing student accommodation options
• completing a pre-departure checklist, which will help you with some important steps you need to take before arriving at ACU
• planning for your arrival.

Go to Student Portal

7. Enrol in your units

In most cases you can complete your enrolment online before orientation. You will receive an email from ACU International with instructions on how to enrol in Student Connect, our student information management system. It is important that you follow the instructions in your enrolment email as these may differ from the general information on this website.

You will also be able to:

• set up your ACU student email
• update your contact details and emergency contacts
• enrol into your units (subjects)
• select your personal timetable
• order your ACU card (student identity card). You will need to collect your ACU card from the AskACU Centre on your campus or the self-service kiosk

Please note:Once classes have started, we will send all important notices and announcements to your ACU student email address. Make sure you check it regularly

8. Assistance with enrolment

If you need assistance to enrol, International Student Advisers will be holding an enrolment session during the week before Orientation. You will be sent an email about this session.

If you have not yet met the conditions in your offer, you are also advised to attend an on-campus enrolment session. You need to bring your completion letter and academic transcript (original or certified hard copy).

9. Applying for credit

If you wish to apply for credit from previous learning, you are advised to attend the on-campus enrolment session. You need to bring your academic transcript with you (original or certified hard copy)

10. Attend orientation and international welcome session

11. Arrive in Australia on time

It is very important that you arrive in Australia before the start date stated in your offer letter.

Make sure you check the orientation planner you created in the Student Portal so that you know which day your orientation is on.

To learn more about orientation and plan your first week with us, visit our orientation page.

Find out more about orientation

Need help? Contact us

You can reach out to us at AskACU or student support if you have any questions about managing your offer or the enrolment process.

Email AskACU

Search our FAQ knowledge database

Call us on 1300 275 228.

International students

Contact the friendly team atinternational student support